FAQ
Which countries do you deliver to?
To France, the whole European Union and most countries worldwide (excluding conflict zones).
Is delivery charged?
Delivery is free in France and the European Union. For other countries it costs €29, shown before payment.
How long does delivery take?
Your order ships within 48 h. Allow 12 to 15 working days for delivery. Some models have a specific lead time, shown on their product page.
How does my order work?
After your purchase, you receive a confirmation email. Your order ships within 48 h: you then receive a shipping email with your tracking number.
How do I track my order?
Enter your tracking number in the “Track my order” section, available from the site menu, to see where your delivery stands.
How does delivery work?
A few days before delivery, the carrier emails you the planned delivery day. If needed, you can ask to change your delivery, for example choose another date or a pick-up point.
Which payment methods do you accept?
Bank card and PayPal. Payment is 100% secure.
Can I return my sofa?
Yes. You have 14 days after delivery to change your mind. Contact us and we will tell you what to do. Return costs are at your expense. All the terms are detailed in our return policy.
My sofa arrived damaged, what should I do?
Write precise reservations on the delivery note, take photos and email us within 48 h at contact@benoahome.com with your order number.
What warranty?
All our products are covered by the 2-year legal guarantee of conformity and the guarantee against hidden defects.
Which materials do you offer?
Two materials, in 13 colours: suede effect, soft and matte, and fine, tight-ribbed corduroy with a velvety touch.
Are the colours true to the photos?
We do our best to make them as accurate as possible. A slight difference may exist depending on your screen.