Refund policy

Last updated: 8 October 2026

1. Right of withdrawal

You have 14 calendar days to withdraw from your purchase, without having to give any reason. The period starts on the day after you receive your order.

How to proceed:

• online, using our "Make a return" form, available on our Contact page;
• or by email to contact@benoahome.com, stating your order number, the items concerned and your wish to withdraw. You can also use the withdrawal form included in our terms of sale.

We reply by email with the return address and the steps to follow. You then have 14 days to send the product back to us.

Return costs: these are your responsibility. For bulky items, they vary according to weight, volume and destination; an estimate is available on request.

2. Condition of the returned product

The product must be returned to us:

• complete, with all its parts;
• in its original packaging if possible;
• clean and with no sign of use beyond what is necessary to examine it, as you would in a shop;
• properly protected for transport.

If the product comes back damaged, soiled or incomplete as a result of handling beyond this examination, a deduction proportional to the loss in value may be applied to the refund.

3. Refund

Once the product has been received and checked, we refund you using the payment method used for the order. The refund is made no later than 14 days after your withdrawal request; we may, however, withhold it until we receive the product or until you provide proof of shipment.

4. Difference in perception or product defect?

The following situations do not constitute a product defect:

• a difference in colour perception due to your screen or lighting;
• the appearance of textures or fabrics depending on the light;
• a personal assessment of comfort, firmness or size;
• slight variations in shade or finish, inherent to the materials.

If the product does not suit you for one of these reasons, you can exercise your right of withdrawal (return costs at your expense).

5. Defective or non-conforming product

All our products are covered by the legal guarantee of conformity (2 years from delivery) and the legal guarantee against hidden defects. In the event of a defect, write to us at contact@benoahome.com with your order number and photos. Full details of your rights are set out in our terms of sale.

6. Parcel damaged on delivery

Check the condition of the parcel in the presence of the delivery driver. If it is damaged, write precise reservations on the delivery note, take photos and email us within 48 hours at contact@benoahome.com with your order number. We will review your request and get back to you with a solution.

7. Wrong colour or model

If you received a product different from your order, email us within 48 hours at contact@benoahome.com with your order number and photos. Any costs resulting from this error are borne by Bemoa Home.

8. Cancelling an order

You can cancel your order free of charge as long as it has not shipped, by writing to contact@benoahome.com with your order number. Once the parcel has shipped, the order can no longer be cancelled: you can exercise your right of withdrawal (see point 1).

Any questions?

Write to us at contact@benoahome.com.